For property managers with 50 to 2,000 units
PropertyBrain replies to residents by text, web chat and email using your own leases and house rules. It logs maintenance with photos and unit details, and pages your on-call tech when it's a real emergency.
No credit card to start. Most teams are live in under an hour.
How it works
Leases, house rules, pet and parking policies, amenity hours. Import units and residents from an AppFolio or Buildium rent roll. PropertyBrain only answers from these documents.
We assign a local texting number and a chat widget for your website. Put them on lease packets and the QR posters we generate for each building.
Routine questions get answered. Maintenance becomes a complete work order. Anything uncertain, sensitive or urgent goes to the right person, with an SLA timer so nothing sits overnight.
Time saved
Residents in a typical portfolio send 1 to 2 messages per unit per month. About two thirds are questions your documents already answer: rent due dates, trash day, gate codes, pool hours.
Estimate assumes 1.5 messages per unit per month, 65% answered automatically, 6 minutes saved per answer, and a $25 per hour loaded staff cost.
Every reply cites the document it came from, scoped to the resident's building.
Photos, unit, access notes and urgency, drafted for your preferred vendor with one-click approval.
Agent, then backup, then manager, then on-call. Emergencies jump the queue.
Accommodation requests, screening and legal topics always go to a person, never the AI.
On the roadmap
Reply to residents and approve maintenance from your phone.
New analytics on response times, recurring maintenance issues and resident sentiment across every property.
Automatic updates of units and residents. CSV import is available today.
Pricing
Every plan starts with a free 2-week pilot. Cancel any time from your billing page.
$99/month
Up to 100 units
$249/month
Up to 500 units
$499/month
Up to 2,000 units
It says so, tells the resident a person will follow up, and routes the conversation to the assigned agent with an SLA timer. It does not guess.
Yes. The chat and texts disclose it, as several states now require. Staff replies are clearly labelled as coming from your team.
Today you import units and residents from a rent roll CSV in one upload. Live two-way sync is on the roadmap.
Gas, flooding, fire, no heat and similar issues are flagged as emergencies, the resident is told to call 911 if anyone is in danger, and your on-call person is notified straight away. If nobody picks up within 15 minutes, it escalates.
PropertyBrain never makes leasing, screening or accommodation decisions. Those topics are always handed to a person. Read our AI and fair housing notice.
Texting is included in Growth and Pro, with a local number per company. There are no per-message charges for normal use.
Yes, any time, from the billing page. You keep access until the end of the month you've paid for, and you can export your data.
Guided pilot
We'll load your documents, set up one building, and review real resident conversations with you after the first week. Free for two weeks.